Welcome to J&A Gold, your one-stop shop for affordable fine gold jewelry and more

Help & FAQ(Frequently Asked Questions)

Help & FAQ (Frequently Asked Questions)

Important info regarding pricing
- All published prices are subject to change according to price fluctuations in the gold market.
- We strive to keep all prices up to date; however, a small number of items might be priced incorrectly.
- When processing your order, if we find the correct price is lower than our published price, the lower amount will be charged. If the correct price is higher than our pusblished price, we'll usually charge the published price and ship your order. In rare occasions, we might not be able to supply an item at the published price. In this case, we will contact you for instructions.

What do the abbreviations I see in the descriptions of some items mean?

ADJ = adjustable CZ = cubic zirconia
CAB = cabochon HP = high polish
DC = diamond-cut LB = leverback
Dia-Cut = diamond cut MOP = mother of pearl
FWP = fresh water pearl SYN = synthetic
QTZ = quartz  
ANT = antiqued  

What size is 'X' ring?
Most rings are available in several sizes. We are still working on updating our website. As we have not finished adding full descriptions to all items yet, if you encounter a ring with no size indicated, or if you have any other questions, please contact us to find out what sizes are available for that ring or to get answers to any other questions you might have.

Do you offer discounts?
Yes, click here to see the current discounts we offer.

Is there a minimum amount required to buy from you?
No, there's no minimum order required. However, a $1.50 low order fee will be applied to orders less than $20.

How much do you charge for shipping?
Shipping is based on actual shipping weight and destination and starts as low as $2. View your cart and use the 'estimate shipping' button to see actual shipping charges for items in your cart. FREE shipping is also available for domestic orders.

What type of payments do you accept?

Fast checkout with GoogleCheckout. All major credit cards accepted.

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All major credit cards and eChecks accepted through paypal, you do NOT need to have a paypal account.
We also accept checks/money orders through the mail.

I was browsing your catalogs, however I cannot find ' X' item(s) in your store, where can I find it?
Our website is under constant contruction and we're adding all the items as fast as we can. Please contact us if you would like to buy or need more info on items in our catalogs not listed in our store.

Are the earrings sold in pairs?
Yes, unless stated otherwise all earings are sold by the pair.

Do you engrave items?
Yes, we do offer engraving service in several styles. Please email us for more details.

Are your stones genuine?
Our stones are genuine unless otherwise noted.

Do you have a showroom?
No, we do not have a showroom. We are a web/catalog based company.

Do you charge sales tax?
Unless you provide a valid California re-sales certificate, sales tax will be added to orders shipping to California only.

Have a question not answered here? Click here to contact us.

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